FAQ's

Where can I get help?

The Extension Foundation staffs a help desk to respond to any technical difficulties you may be having with this site. Simply use the "Contact" link in the menu bar above, or drop an email to cataloghelp@extension.org.

How do I know if I already have a login name?

If you have ever enrolled in a course at campus.extension.org within the past two years, you likely still have a login account. Use the "Forgotten" link on the login page, and you can search for your credentials using either your user name or your email address.

I share my email address with a family member. Can we all use the same address to create multiple accounts?

In order to create an account on campus.extension.org , each user must have a unique email address. You can create multiple accounts on a shared email address by adding "+OTHERNAME" to your email address (add it to the  part before the @ with no spaces). For example, if the shared email address is smithfamily@aol.com, then when you create an account on campus.extension.org, enter this as the email address : smithfamily+SALLY@aol.com and/or smithfamily+SAM@aol.com.  Campus will think of this as a different address, but in most cases, the email provider will ignore that "+OTHERNAME" in the address and send the email to the regular shared email account.

To skip the process of email verification, however, it is suggested that you create these accounts using the signup form at catalog.extension.org/account?action=login_form.

I want my employees to take a course, but they do not have email. Can I use my email address for those employees?

In order to create an account on campus.extension.org , each user must have a unique email address. You can create multiple accounts on a shared email address by adding "+OTHERNAME" to your email address (add it to the part before the @ with no spaces). For example, if the shared email address is mybusiness@gmail.com, then when you create an account on campus.extension.org, enter this as the email address : mybusiness+Joe@gmail.com and/or mybusiness+Mary@gmail.com.  Campus will think of this as a different address, but in most cases, the email provider will ignore that "+OTHERNAME" in the address and send the email to the regular shared email account.

To skip the process of email verification, however, it is suggested that you create these accounts using the signup form at catalog.extension.org/account?action=login_form

What must I do to purchase a course for someone else?

1. Find the course in the Catalog and click the "Buy Now" button.
2.  On the next page, change the quantity number to the number of people for which the purchase is being made and click the "Recalculate" button; then click the Checkout button.
3. If the purchaser is not already logged in, the next screen will give the purchaser the opportunity to create a new account. In creating a new account, the purchaser should use his/her own identity, not the identity of the person who will be taking the course.
4. Once logged in (or once the account is created), verify the user profile information, to include selecting a state. THEN (and this is important), check the box that says you are buying the course on behalf of someone else. If you are purchasing more than one seat to the course, the system will automatically assume you are buying it on behalf of someone else. Also check the terms and conditions box, and finally the "Proceed" button in the lower right hand corner.
5. The next page will ask the purchaser for the various credit card or Paypal information. After completing the purchase, however, the system still does not know who the students are. At that point, the purchaser assumes the role of a "Manager." The on screen and the emailed acknowledgement message mention that the purchaser now has licenses to assign, to include a link to do so. Follow that link to provide the names and email addresses of the students as further described below.
6. As an alternative to following the link in the message, the purchaser can go back to catalog.extension.org, and in the top menu bar will find a link that says "Manager Login". The purchaser uses the same login ID used when purchasing the course(s), and after getting logged in, will see a screen showing how many seats were purchased, how many are already being used, and how many are remaining. Following the instructions on the screen, the purchaser now designates the people who are to take the course by entering their names/email addresses. These "students" will receive an email with instructions for creating an account and getting into the course. The manager can always come back later to the "Manager" console to monitor the use of the seats purchased and assign additional ones if they are available.